Refund policy

At Caliora House, we accept returns for both defective and non-defective products and offer exchanges under the conditions below. This policy applies to orders delivered within the United States.

1. Return Window

You may request a return or exchange within 30 calendar days after your order is delivered.

To start a return, email support@caliorahouse.com with your order number, the item you wish to return, and the reason for your request.

2. Return Eligibility

For returns unrelated to a product defect, items must be new, unused, unwashed, and in their original condition, with all included accessories and any original tags attached. Please return items in their original packaging whenever possible.

We accept returns for damaged, defective, or incorrect items, even when the issue was discovered after opening the packaging. The unused-condition requirement does not prevent you from reporting a defect found during inspection.

Items damaged through misuse, washing, alteration, or normal wear are not eligible for a change-of-mind return.

3. How to Return an Item

Please contact support@caliorahouse.com before mailing your return.

Once your request is approved, we will email you a free prepaid return shipping label that you can download and print, along with the return address and instructions.

Pack the item securely, attach the label, and send the package using the carrier specified in the instructions. Please keep your tracking receipt until your return is completed.

Use only the return address provided by our customer service team. The address on the original shipping package may not be the correct return location.

4. Return Shipping and Fees

Caliora House provides free prepaid return shipping labels for approved returns within the United States, including returns for personal preference and returns involving damaged, defective, or incorrect items.

We do not charge a restocking fee or a return processing fee.

Please use the label we provide. If you choose another shipping service without arranging it with us first, reimbursement of that shipping cost is not guaranteed.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, contact support@caliorahouse.com within 30 calendar days after delivery.

Include your order number and a description of the issue. Photos of the item and packaging can help us resolve the problem.

We will arrange a return, replacement, exchange, or refund as appropriate, at no additional cost to you.

6. Refunds

After we receive your returned item, we will inspect it and notify you of the refund decision.

For eligible returns, we will complete inspection and issue your refund within 10 calendar days after receiving the returned item.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the credit in your account.

The refund covers the amount paid for the returned item, including applicable tax. We do not deduct return shipping or restocking fees. Because standard shipping is free, there is no standard outbound shipping charge to deduct.

If more than 10 calendar days have passed since your return was delivered to us and you have not received a refund confirmation, please contact support@caliorahouse.com.

7. Exchanges

We accept exchange requests within 30 calendar days after delivery. Items must meet the return conditions described above, except when an exchange is requested because of a defect or an order error.

Email support@caliorahouse.com with your order number and the item you would like instead. We will confirm availability and provide a free return label and exchange instructions.

If the requested replacement is unavailable, we will offer a refund or another available item of your choice. Any price difference will be explained before the exchange is completed.

8. Contact Us

For questions about returns, refunds, or exchanges, contact:

Caliora House
Email: support@caliorahouse.com
Website: https://caliorahouse.com/