Frequently Asked Questions

Where do you ship?

We ship only to eligible physical addresses within the contiguous United States.

We do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, PO Boxes, or APO/FPO/DPO addresses.

How much does shipping cost?

Standard shipping is free on all eligible orders.

Do you offer expedited shipping?

No. We currently provide free standard shipping only.

How long does delivery take?

Orders are normally processed within 1–3 business days. Our order cutoff time is 5:00 p.m. Central Time (CT), Monday through Friday. Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will begin processing on the next business day.

Transit normally takes an additional 3–5 business days.

Estimated total delivery time is approximately 4–8 business days. Weekends and U.S. federal holidays are not counted as business days.

Which shipping carriers do you use?

We use USPS, UPS or FedEx, depending on the order and destination.

Will I receive tracking information?

Yes. Tracking information will be provided after your order ships.

Can I cancel or change my order?

You may request cancellation or modification before shipment by emailing support@caliorahouse.com.

Requests are not guaranteed because orders may enter processing shortly after being placed. Orders cannot be canceled after shipment.

What if I entered the wrong shipping address?

Contact us immediately. We can only attempt to update the address before shipment.

If an incorrect or incomplete customer-provided address causes a package to be returned or reshipped, the customer is responsible for the applicable reshipping cost.

What if my package is lost?

Contact us if tracking indicates that the package is lost in transit. We will work with the carrier and communicate with you before determining whether a replacement or refund is appropriate.

What if tracking says delivered but I did not receive the package?

Check your mailbox, entrance, safe delivery locations, neighbors, household members and building management. Contact the carrier or local delivery office and allow one additional business day.

If the package remains missing, contact us so we can assist with a carrier investigation.

What is your return period?

You may request a return within 30 calendar days after delivery.

Contact us before sending anything back. Unauthorized returns may not be accepted.

What condition must a returned item be in?

The item must be unused, unwashed, in its original condition and returned in its original packaging with proof of purchase.

Who pays return shipping?

Caliora House pays return shipping for eligible returns. Approved customers receive a prepaid return label by email.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

Do you accept exchanges?

Yes. The original item must first be returned and inspected. After approval, we will send the eligible replacement item, subject to availability.

When will I receive my refund?

Approved refunds are issued to the original payment method within 10 business days. Your financial institution may need additional time to post the refund.

What should I do if an item is damaged, defective or incorrect?

Contact us within 7 calendar days after delivery. Include your order number, a description of the issue and clear photographs of the product and packaging.

Do Cushion Covers include inserts?

Cushion Covers include the cover only. Inserts are not included unless the applicable product page expressly states otherwise.

Why might the color look slightly different?

Product colors may appear slightly different due to screen settings, lighting and natural variations in textile materials.

What currency do you use?

All prices and payments are in U.S. dollars (USD).

How can I contact you?

Email: support@caliorahouse.com
Phone: +1 757-917-8062
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding U.S. federal holidays.