Privacy policy

Caliora House respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit CalioraHouse.com, place an order or otherwise communicate with us.

Caliora House is a brand operated by Fabric Flip LLC.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name, email address and telephone number;

  • Billing and shipping addresses;

  • Order, transaction, return and refund information;

  • Customer service communications;

  • Device, browser, IP address and website activity information;

  • Cookie and analytics information; and

  • Marketing preferences.

Payments are processed through Shopify and authorized payment providers. We do not directly store your complete payment card number.

How We Use Information

We may use personal information to:

  • Process payments and fulfill orders;

  • Arrange shipping and provide tracking information;

  • Process returns, exchanges and refunds;

  • Communicate about orders and customer service requests;

  • Maintain, secure and improve our website;

  • Detect and prevent fraud or unauthorized transactions;

  • Measure website traffic and advertising performance;

  • Send marketing communications where permitted; and

  • Comply with legal, tax and regulatory obligations.

Shopify

Our store is hosted and supported by Shopify. Shopify may process personal information to provide hosting, checkout, payment, security and ecommerce services.

Shopify’s handling of personal information is also governed by its own privacy documentation.

Service Providers

We may disclose necessary information to service providers that help operate our business, including:

  • Shopify and payment processors;

  • USPS, UPS and FedEx;

  • Website hosting, security and technical providers;

  • Customer service and order-management providers;

  • Google Merchant Center;

  • Google Ads;

  • Google Analytics; and

  • Professional advisers or government authorities when legally required.

These providers may process information only as necessary to perform their services or as otherwise permitted by law.

Google Services and Advertising

We use Google Merchant Center, Google Ads and Google Analytics to list products, measure website activity, evaluate advertising performance and improve our services.

Google may use cookies or similar technologies to collect device and browsing information. Where required, non-essential advertising and analytics technologies are controlled through our cookie consent tools.

Cookies

We use cookies and similar technologies for website operation, shopping-cart functionality, security, preferences, analytics and advertising measurement.

You may manage non-essential Cookie preferences through our Cookie banner or your browser settings. For additional information, please review our Cookie Policy.

Marketing Communications

Where permitted, we may send marketing emails or messages. You can unsubscribe at any time by using the unsubscribe instructions included in the communication or by contacting us.

Unsubscribing from marketing will not prevent us from sending transactional messages concerning orders, returns, payments or customer service.

Sale of Personal Information

We do not directly sell personal information for money.

Certain advertising or analytics activities may be treated as “sale,” “sharing” or targeted advertising under some U.S. state privacy laws. Where applicable, you may manage non-essential advertising Cookies through our Cookie settings or contact us to exercise an available privacy right.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and tax records, resolve disputes, enforce agreements and comply with legal obligations.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights to:

  • Request access to personal information;

  • Request correction of inaccurate information;

  • Request deletion of certain information;

  • Receive a copy of certain information;

  • Withdraw consent where processing is based on consent; or

  • Opt out of certain advertising or data-sharing activities.

To submit a request, email support@caliorahouse.com. We may need to verify your identity before completing the request.

Children’s Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.

Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be posted on this website.

Contact Us

Caliora House
Operated by Fabric Flip LLC
320 E State St
Mountain Grove, MO 65711
United States

Email: support@caliorahouse.com
Phone: +1 757-917-8062
Customer Service Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding U.S. federal holidays.